DZone

Introduction

Automation in the testing domain has evolved a lot when it comes to Artificial Intelligence and Machine Learning specifically. Self-driven cars, bots, and the famous Amazon-owned product, Alexa are some of the basic examples of how AL and ML have influenced our lives and day-to-day activities. With updated application software and devices making users’ lives easier than ever, emphasis on the demand for product quality for users has increased. Customers are becoming intolerant to product defects with the number of alternatives available to them to switch in the market. The statistics mentioned below are true when talking about the loyalty a customer can portray for a particular product or service for a company.

“91% of non-complainers just leave and 13% of them tell 15 more people about their bad experience for a product.” 

Source: DZone