DZone

There are various scenarios that chatbots cover these days, for example, customer support which I wrote an article about it before, you can find it here. In this article, you will learn about how a chatbot reply to a search message.

The use case scenario is when a user is looking for an item and requests that via a chatbot on your website or mobile app. Then chatbot parses the message and based on the keyword, replies to the user with a search result in which the user can choose one of the items.

Source: DZone