DZone

The current pandemic has invoked the need for virtual communication. Enterprises have become more active in finding better ways to make it more lively. When it comes to communicating with customers, they need more concrete and engaging platforms. 

Contact centers, these days, are enabled with cloud-based technologies and API integrations that just work smartly. Multiple API and SDK integration platforms are available to help you transform customer experiences through different communication channels. This includes voice, SMS, and video conferencing. Plus, it also provides the back up needed to drive exceptional customer experience and, hence, the business gets a much-needed image boost. 

Source: DZone