LogMeIn has updated its GoToMeeting video and audio conference platform with new features that include a text chat function, AI transcription service and integration with Amazon’s Alexa voice assistant.

LogMeIn — which also owns cloud meetings tool join.me — acquired GoTo products from Citrix for $1.8 billion in 2016. This immediately positioned the vendor as one of the largest video and web conferencing players, with millions of customers worldwide.

A range of features announced this week are aimed at enhancing the GoToMeeting platform as it faces competition from large tech firms with web conferencing capabilities, such as Google (Hangouts Chat), Amazon (Chime), Cisco (Webex) and Microsoft (Skype for Business/Teams), as well as smaller players including BlueJeans and Zoom.

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