IT consultant pilot fish is brought in to provide IT support for a company with a whole raft of problems — not all of which are immediately obvious.

“This client was a rat’s nest of previous mistakes,” says fish. “But over time, we fixed everything — we replaced the aged server and slow, unreliable Internet connection, we implemented a new firewall with full VPN capabilities, and we replaced old workstations.

“Everything was great — except the one workstation used by an old, crusty and crotchety employee.”

And because she’s a key employee in the office, when she gripes about a problem, it has to be fixed. Her complaint: that her workstation is so slow that it’s practically unusable.

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