DZone

Turkcell is a converged telecommunications and technology services provider, founded and headquartered in Turkey where the telecommunication sector is considerably competitive. Turkcell wanted to create an Agile culture in a competitive environment with multiple outsourced vendors. Agile is challenging enough in smaller organizations; however Business Operations (BO), which is a large-scale organization in Turkcell, wanted to increase its productivity and customer satisfaction with Agile. Here’s how we succeeded with Agile transformation. 

1. Occurrence of the Transformation Idea

There are five basic products and services such as smart devices, tariff packages, fixed and mobile convergence services, value added services, exclusive gift scenarios, and club memberships. In our Business Operations department, services, tariffs, and campaigns are set off including one or more of these products. Periods and prices of these products are determined by configurations to the system. BO is a multi-vendor organization. There are three different competencies which are analysis, configuration and deployment, and test. The last two competencies are outsourced to two different vendor companies.

Source: DZone