DZone

Staring quizzically at her phone, she sees something wrong. The numbers: They can’t be right. Something is wrong here. Meanwhile, far away, deep in the supporting code, a digit was lost.

How Did It Happen and How Can We Avoid It?

The experience described above is one we have all had. We’re trying to accomplish something such as ordering a product, checking a balance, proceeding through the checkout process, etc., directly in a browser or through a mobile app — and suddenly it fails. What we don’t know is what happened behind the scenes, and we really shouldn’t have to. The consequences are that the user loses confidence and considers moving their business elsewhere. There can be many reasons for these failures, but I’d like to discuss one that probably isn’t thought of and fortunately has an easy solution.

Source: DZone