It’s first thing Monday morning when this bank suddenly discovers it’s not receiving some mission-critical data on its primary data feed, reports a pilot fish on the scene.

“Many hours of research and emergency conference calls with the vendor revealed that, first, the bank had something set up wrong and, second, the vendor change that would have revealed the problem had been scheduled to happen three years earlier — with proper warning to the bank,” fish says.

“But that never happened — not until this weekend, when the vendor’s IT team in the Far East decided on their own that it would be a good time to finally implement the change ordered and scheduled three years earlier.

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