Microsoft has told business customers that when they run into problems with Windows 7’s new patch maintenance regime they should file a ticket with the company’s support desk.

But a pair of patch experts doubt that that — or Microsoft’s other remediation suggestions — will prevent the new cumulative updates from disrupting business.

“Microsoft’s response is to open a support case to alert [the company] to the issue,” said Susan Bradley in an email reply to questions. “I challenge Microsoft to open a support case and pretend to not be an enterprise customer with Premier Support, and call [the toll-free number] and open a case. It takes the patience of Job to work with the outsourced vendors that Microsoft has hired.”

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