VP decides this company needs a shiny new app to provide information to his 100 sales reps around the country, reports an IT pilot fish on the scene.

“That way, they can have this information at their disposal at all times on their company-issued iPhones and iPads,” says fish. “So the VP has the marketing manager purchase the service, set it up and email all the sales reps that they need to start using it.

“Soon afterward, calls start coming in to tech support about how to find this shiny new app, how to install it and how to use it.”

But there are just a few problems. Topping the list: Nobody mentioned to IT that this was in the works. So when support calls start coming in, fish and his colleagues have no idea what the sales reps are talking about.

To read this article in full or to leave a comment, please click here