Some iPhone owners today reported that they were flummoxed by iOS 10, which failed to install, crippled their devices and sent them on a hunt for a Mac or PC armed with iTunes.

“I updated my iPad Pro 9.7 and iPhone 6S and both devices now request to connect to iTunes,” wrote DjTaym in a message posted to Apple’s support forum. “Once connected, I get a message that an error has occurred and that a restore is necessary. It reverts back to iOS 9.3.5.”

Another customer was a lot hotter under the collar.

“This is absolute garbage Apple,” said bmattify on a different thread in the same discussion forum. “Now when I connect my phone to iTunes it says it cannot connect to upgrade server. Thanks Apple. You know, before I switched over to an Apple phone, I had my fair share of problems with Android, but it never EVER completely botched its own upgrade.”

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