Microsoft last month paid a California travel agent $10,000 after she won a judgment in small claims court by successfully arguing that an unauthorized upgrade to Windows 10 crippled her work PC.

Teri Goldstein, the owner of Sausalito, Calif.-based TG Travel Group LLC, said that she had not approved the upgrade from Windows 7 to Windows 10. After the upgrade repeatedly failed, the machine was almost unusable, frequently crashing and forcing her to restore files, not recognizing her external hard drive, and demanding that she use multi-step workarounds simply to log on each day. “It just limped along,” Goldstein said in an interview.

The Seattle Times first reported on Microsoft giving up its appeal and paying Goldstein the $10,000 judgment.

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