This company makes it especially challenging for users to get email messages out of quarantine — for some pretty obvious spam- and malware-related reasons, says an IT pilot fish there.

“But as some legitimate emails make their way into quarantine, getting them out is not impossible,” she says.

“I got an email forwarded from a user — one who should know better — that the user had extracted from quarantine. It was obviously a virus, as it was a bogus invoice from overseas from an obviously bogus company, with an attachment.

“The user asked, ‘From quarantine. Can’t open, what is this?’

“After smacking my forehead and groaning, I sent her a new email (because I did not want to have it continuing to float around), saying ‘It is either spam or a virus. Do not open it — just delete it.’

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