The pressure of writing a professional resume or cover letter can often leave the finished product stiff and lacking personality. It can be difficult for job seekers to find a balance between writing a resume that feels too professional and one that’s too casual. But, unfortunately, finding the right tone is one of the most important parts of writing a resume. You need to get the attention of the hiring manager, according to Jennifer Hay, professional resume writer for IT Resume Service. In this month’s Resume Makeover, Hay transforms the resume of John Kent, who has over 20 years of experience in IT manufacturing, to show his qualifications as an IT director. Kent’s name has been changed at his request.

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