IT manager pilot fish at a midsize company gets a call at 8 a.m. — and this user is frantic.

“It’s a VP who needs assistance getting the monitor to work in our conference room,” says fish. “I head down and find ten company leaders in the room with a management consultant who is trying to get his laptop connected to the TV monitor on the wall.”

That monitor can handle both VGA and HDMI cables, fish knows, and there are also adapters for both newer and older iPhones and iPads. The outside consultant has a MacBook, but he doesn’t know which type of connector to use — it appears this is the first time he’s ever used the computer.

Fish isn’t a Mac guy, but he quickly spots the HDMI output. After testing the connection with another device to make sure it’s all working, he plugs it into the MacBook.

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