The company where this pilot fish works uses kiosks to enter customer information at remote sites — and in this case, that doesn’t mean a booth, just a device hanging on the wall.

“This is a quasi-iPad with greater functionality,” fish says. “As these came from the manufacturer, they had to be configured. Then all we had to do was send them to the site.

“The facility manager there would screw the mounting bracket onto the wall, hang the device, and plug in the power cord and network cable. This was not a complicated procedure, right?

“Nope — according to the IT director, it was far too complicated.

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