You must have felt it, if you have worked in IT for even a few years — that creeping sense that more of the time you once spent installing, configuring, administering, testing and training users of technology is now being spent on what can only be called “non-technology” issues. Issues of how work actually gets done, galloping collaboration with teams that swell and shrink, and how to retain lessons learned when key people are reassigned, for example.

Colleen Pietrobono‘s career so far has been a good illustration of this trajectory and why it is the new normal. As a principal in Ernst and Young’s performance improvement line, she helps organizations with technology and process enhancements, leveraging analytics, big data and performance management solutions.

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