This VIP user likes to order products he never finds time to learn to use, says an IT pilot fish who has to provide support for him.

“One day I discovered he ordered one of those business card scanners that they used to advertise in airline in-flight magazines,” fish says. “He wanted me to set it up for him on his PC.

“This was back before USB, so setup involved installing a serial card, setting jumpers, configuring the driver and getting it all to play nicely with the poorly implemented software that came with the device. It took me most of a day of messing with it while he was gone to finally get it to function at all.

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