In the tech press, it’s easy for us to regurgitate the advertising material that all of the major carriers and companies want potential customers to hear. It’s more challenging to hear the voices of the people who find themselves taken advantage of by corporate practices. This work generally falls to unions and advocacy groups that do the research and speak out on their behalf.
Change to Win, a federation of unions that claims to represent over 5.5 million workers, has recently issued a 27-page report called Unmasking the Un-Carrier along with a general summary that takes aim at T-Mobile.
T-Mobile Gets Called Out By Large Labor Union Federation For Deceiving Customers, Abusive Debt Collection Practices, Failing To Pay ETFs, And More was written by the awesome team at Android Police.
Source: Andriod Police