In current scenario, there is an increase in the trend of online shopping and as a result the number of ecommerce website is also increasing at a rapid pace. Hence, customers have multiple options and they can immediately switch to another website if they are left unattended or are not satisfied by the services. Adding real time chat allows the companies to answer the real time questions of the customers which further lead to increase in customer satisfaction and engagement. According to a survey of American online consumers, 68% engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase. Hence, it is very crucial to have the efficient live chat plugin for the ecommerce website.

Here, we have listed 10 live chat plugins that can be used for the ecommerce website: