Most enterprise IT groups were set up to manage devices that, for the most part, were located inside company walls. Yes, support also had to extend to traveling users with the occasional problems ‒ but that was the exception, not the rule. Today, with almost everyone working from home, that dynamic has flipped on its head – and IT needs help dealing with this new normal.

The problem extends to public-sector entities, particularly K-12 schools, many of which have limited budgets for IT staff. The people providing support may not be bona-fide IT staff, but librarians or that science teacher who has an affinity for technology.

If a device has a problem, the traditional solution was to go to the library and check out another one. That’s not an option with many students learning from home. Overall, the lack of IT support can mean students are unable to log in, download content, or have access to teachers – in other words, to learn.

To read this article in full, please click here