The pandemic is presenting trying times for everyone, including IT staff. It always has been difficult for IT to support the hundreds or thousands of devices employees use, but when those devices were all in the office, at least IT had a fighting chance. Now, with most employees working from home or somewhere other than the office, IT has to diagnose and troubleshoot problems remotely, a task for which many were not designed.

In addition, issues users have may be quite different from those IT is used to tackling in an office environment. Office and school environments generally are clean and well-equipped to support users’ various devices. Surge protection usually is a given, to protect devices from any power anomalies that can cause significant damage. Users have well-defined places to put their devices, even if it’s a shared workspace environment.

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