This pilot fish gets an email from a user who can’t open the program used to track equipment calibration, so she takes the short walk to the user’s desk. There, she finds that the user is getting a “data file not found” message when he tries to open the program.

Says fish: “I opened the sample data so I could determine the name and location of the file the program needed.”

Turns out the data files are on the network drive, which is backed up daily, so fish asks when the user was in this program last.

“About a month ago,” he says.

Fish has already swapped the tape in for the nightly backup, so she checks to see if the two-week-old tape already in the drive has the file. Sure enough, it’s there, and fish restores the file and returns to the user’s desk — and now he can open the program and see his data.

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