This software manager pilot fish works in the IT department of an engineering firm. “IT-challenged users sometimes bring their more vexing problems to me instead of the help desk,” fish says.

So he’s not surprised when one of the firm’s purchasing agents approaches him sheepishly to ask for a lesson in attaching documents to emails.

It seems that several other employees have complained that the purchasing agent’s attachments are practically useless. Fish asks him to explain exactly what he’s been doing.

Turns out he’s completely clueless about how to email his documents in their native formats. But he does know one thing: He can receive faxes in his email in-box.

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