Despite increasing awareness about the importance of information security, underscored by the fear of ransomware attacks, I continue to find that most of the small and medium business (SMB) world is unprepared for an attack. It may be a bit unfair to single them out, since so many enterprises have similar issues, but the SMB folks are subject to increasing attacks for which they are not ready.

I guess it is basic human nature not to be worried about something when you have never experienced it firsthand. Compounding this, most SMBs feel like they can fly below the radar of the regulators, who are usually focused on larger, more visible targets.

There is an increasing threat to businesses of all size, however — angry customers. This should not be a surprise to anyone. After all, businesses often hold key information belonging to customers, and provide services critical to them. If information is stolen, or services interrupted, a business will have a customer that is at least angry, and quite possibly litigious.

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