High-level user brings his smartphone down to IT for repair, and it’s easy to see why: There’s a nasty crack stretching across the screen, according to a pilot fish on the scene.

“It clearly needed to be replaced,” fish says. “The support tech in charge of smartphones was discussing the issue with the technical lead and the resource manager — what would have to be done with the service provider in order to replace the phone.

“The service desk manager overheard the conversation and came over to get the details, so he would be able to respond to the user about the status and time to replace the device.

“As the service desk manager inspected the phone, he removed the cracked plastic screen protector — and miraculously the phone was repaired.”

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