This company used to have a very useful portal for ordering computer hardware, including replacement parts — but those days are gone, reports a pilot fish working there.

“Last year, all IT portals were replaced with a new unified portal that would handle all our IT needs,” fish says. “Recently my laptop’s battery started dying, so I went to our new IT portal to order a replacement.”

And sure enough, he finds a link labeled “Products and Services.” When he clicks through and searches for “hardware,” he finds a way to order a new laptop — but when he searches for “battery,” “batteries” or “parts,” nothing is found.

So fish writes up a trouble ticket that asks the help desk to either order a new battery for him or explain how he can do it himself.

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