Consultant pilot fish is assigned to an insurance company where the senior managers are all on rotation from Japan. “This was the reward posting for exceptional work done in Japan, so English was not their most fluent language,” fish says.

“The environment was a data center where maintenance had been deferred for many years. Their mail system, GroupWise, was hopelessly behind on versions supported and updates, and emails were slow due to bandwidth limitations imposed by the third-party vendor acting as Internet host for the site.”

Fish’s team proposes upgrading the software, moving to speedier hardware and bringing the mail server Internet interface in-house — as well as paying for a GroupWise consultant, so it’ll all be done quickly and right.

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