I have had the pleasure (or lack thereof) of using AT&T, Verizon and T-Mobile all in a period of less than a year, and the experience has given me some first-hand knowledge about how the carriers are doing — and what they’re doing wrong. I first left AT&T for Verizon in 2015 because of AT&T’s absurd pricing, $140 a month for my data plan and another $25 to $40 a line (though now that price has been cut by AT&T to $15 per line). So with five lines, I was paying about $280 a month, plus taxes and other fees. That prompted my first move, to Verizon’s “better” network.

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