DZone

With the onset of remote work due to COVID-19, remote incident management has become the norm for businesses worldwide. Organizations that were earlier used to having war rooms now find themselves having to coordinate teams through Slack, MS Teams, or other collaboration tools. This unexpected and unplanned transition has created a unique set of problems.

Now that we have had a few months of experience in dealing with incident management remotely, here are some best practices we found to be effective. While these best practices are already recommended for effective incident management; in times of remote working, we believe this list is a great starting point to stay on top and prevent major outages.

Source: DZone